Loblaw Privacy Policy

At Loblaw Companies Limited, we respect your privacy and take great care in protecting your personal information. As a leading Canadian retailer, with operations spanning across the retail and health industries, we have millions of individuals interacting with us each week – in our stores and through our websites and mobile applications.

Canadians rely on us to safeguard this information and ensure its responsible collection and use. To do so, we strive to adhere to the following principles:

1. We will be transparent about how we handle your personal information and our privacy practices

2. We will use your personal information to benefit you and enhance your customer experience

3. We will protect your personal information and handle it responsibly

We also want to be transparent about how you can help manage your privacy and information, so you can make informed decisions.

Here’s the full privacy policy and notices for quick access:

The “Effective Date” at the top of the policy indicates when it was last updated. We may make changes to this policy from time to time. Any changes we make will become effective when we post a modified version of the policy on this webpage. If we make any material changes to the policy, we will post a notice on the relevant websites and/or applications, as applicable. By continuing to participate in our programs, and/or use our services or purchase our products after the modified version of the policy has been posted, you are accepting the changes to the policy, subject to any additional requirements which may apply. If you do not agree to the changes in our policy, it is your responsibility to stop participating in our programs, and/or using our services or purchasing our products. It is your obligation to ensure that you read, understand, and agree to the latest version of the policy.

If you have any questions about how we handle your personal information, please contact the appropriate Privacy Office noted below. If you have a program, product, service, or are participating in a promotion, contest or event that is offered by us with a third party, the third party may hold your personal information. If you have any questions or concerns related to them, we will direct you to the appropriate party so that you may make enquiries as to that party’s privacy policies and practices.

Loblaw privacy questions: For all privacy questions or requests related to Loblaw, including requests to close your accounts, access or correct your information, submit your request in writing through the Privacy Request Form(Open in a new tab).

Additional contact details:

Loblaw Corporate Office - Privacy Office: Email: loblawprivacy@loblaw.ca(Open in a new tab) Phone: 1-855-416-1244 (Open in a new tab) Address: Loblaw Privacy Office 1 President’s Choice Circle, Brampton, ON L6Y 5S5

Lifemark privacy questions: For all privacy questions or requests related to Lifemark, please contact the Lifemark Privacy Office referenced below:

Privacy Officer – Lifemark Health Group Email: privacyofficer@lifemark.ca(Open in a new tab) Phone: 1-866-446-3080 (Open in a new tab) Address: 243 Consumers Rd, 12th floor North York, Ontario M2J 4W8