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2023 ESG Report

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Environmental sustainability

We are reducing the impact of our operations on the environment and improving our approach to waste management, packaging, energy use and more.

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Explore climate action

for our enterprise operations by 11% from our 2020 baseline. On track to achieve net-zero by 2050!

Reduced GHG emissions

Explore food waste

of eligible stores partnered to a food recovery agency.¹

100%

Explore plastics

In 2022, we assessed 10,000+ control brand plastic packaging items and are on track to achieve 100% compliance with the Golden Design Rules by 2025.

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Explore biodiversity

provided to biodiversity conservation and restoration projects every year.

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$450k 

Explore our environmental priorities below.

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DEI stories of 2024

Diversity and inclusion

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As one of Canada’s Best Diversity Employers for the past 11 years, we are working to build a culture that is inclusive of all people living in Canada.  

Top DE&I Stories of 2024  

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Healthcare stories

Health and wellness

Our top priority is helping Canadians live life well® and to achieve that, we aim to provide them with as many opportunities as possible to do so. Whether it’s expanding pharmacy services to treat and prescribe for minor ailments, or the ability to conveniently refill a prescription through an app on their mobile device, we invest in truly making a difference to positively impact their day-to-day.  

Healthcare’s big 3 for 2024  

DEI Pillar leads

For over a decade, Loblaw has been becoming more inclusive because it’s the right thing to do for people, and for business. At the centre are our four DEI pillars: Able, Embrace Your Roots, Proud, and Go Further Women. Each pillar has leaders who work with hundreds of colleagues across the company on events and projects to support our DEI initiatives. We caught up with our pillar leads to understand the progress made, and their vision for the year ahead. 

DEI pillar leads share progress and plans for 2025 

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The top ESG stories of 2024

John and J-Lynn

Community

The idea of The Gathering Place in Nackawic, New Brunswick began with a quiet realization—seniors were not just visiting their local Your Independent Grocer to shop; they were searching for a place to connect, share company, and build a sense of community.  While the Nackawic community had long hoped for a Senior Centre, it was clear to J-Lynn’s Your Independent Grocer owners, John and J-Lynn Jensen, that there had been little direction on how to bring this vision to life. So, in December 2022, they took it upon themselves to fill this need.  

A place to gather 

Stacey stands in front of the Flashfood refrigerators inside his store. 

Stacey Ulmer 

Just over seven years ago, Stacey Ulmer, found himself looking for a change. He had worked in the restaurant industry for 21 years before joining the team at the Real Canadian Superstore in Medicine Hat, Alberta as Bakery Manager. Stacey held various roles over the years before becoming Store Manager in December 2022, always prioritizing providing value to customers and reducing waste.

Stacey diverts food waste and saves customers money

Image of Lego Friends structure sitting on a bench in the middle of the newly renovated toys section of the Real Canadian Superstore.

Right-hand side  

Products and services

Pack your bags because we’re taking a trip to the right-hand side! What’s this you ask? Only the most exciting section of our stores – aside from the food part that is. It’s literally all of the departments (from pet to baby) that are featured on the ‘right hand side’ in each location.  

Embarking on an unforgettable right-hand side journey

Owner of Randy’s Roti (Randy Kangal) posing with his wife and two children in the back room of their restaurant.  

Randy Kangal

Supplier

As far back as Randy Kangal can remember, two of the most important things in his life have been people and food. When his mother opened a family-run restaurant specializing in Caribbean cuisine in 1997, he learned a lot about traditions and ancient recipes. Having a long history in the restaurant and food service industry, eventually inspired him to embark on his own journey in 2011.  

Passion, spice and everything nice

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PC Insiders

The holiday season has arrived – a time to gather with loved ones for delicious meals, give thoughtful gifts, and maybe treat yourself to a little glow-up before the festivities.

Give, gather and glow this season with the PC® Insiders Report™ holiday edition!

Kevin stands inside his store in the middle of two aisles. 

Kevin Godard

Kevin Godard, Owner, Godard's Your Independent Grocer in Meaford, Ontario, is a passionate advocate for inclusive hiring who believes in creating a workplace where everyone feels valued and empowered. Growing up, Kevin witnessed firsthand the power of accessibility through his father's work launching a Handi-Transit program, a curb-to-curb transportation service for persons with physical disabilities who are unable to use the conventional bus system. This experience, coupled with raising a son on the autism spectrum, ignited a fire in him to champion opportunities for individuals with disabilities. 

Kevin’s journey to inclusive hiring  

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PC Health

Whether it’s managing a chronic condition, improving a fitness routine, or wanting to live a healthier lifestyle, look no further than PC Health™ – our mobile app and web service that allows our customers to conveniently access healthcare programs and resources to improve their overall health and wellness. With PC Health™, we want to provide the building blocks to help Canadians create the best life, and future that they can. 

Discover PC Health™: Your overall guide to wellness

Jorge stands outside with colourful trees behind him. 

Jorge Muñoz

When I volunteered to write about my coming out story as a gay man, I didn’t initially consider sharing what I now call my “second coming out story”. However, I realized that if I wanted to write about being authentic and open, it had to be part of my narrative. 

People

Jorge’s second coming out story  

A snapshot of a few Quo Beauty products. 

Quo beauty

The beauty industry is making bold moves towards making their products, packaging, and sourcing kinder to the planet. Our very own Quo Beauty brand is setting a strong example of what it looks like to be both trendy and sustainable, and we are thrilled to share that we were among this year’s winners of the Global Green Beauty Awards, with awards or recognition across five categories.

Quo Beauty celebrated on a global stage

Fall coloured shopping bags and pumpkins sitting on the ground in between parked cars in a parking lot.

Thanksgiving

Potatoes, stuffing and cranberry, oh my! These are just some of the staples we provide to complete the traditional Thanksgiving spread for those who celebrate this holiday. Although delivering an epic meal is important for many, Thanksgiving is about so much more than helping customers serve up something delicious. 

Behind the feast: Creating a seamless Thanksgiving for Canadians

Jasmine stands in front of her Joe Fresh store, smiling.

Jasmine Calabretta 

The moment Jasmine Calabretta walked into Joe Fresh, Vaughan Mills, she knew it felt different. Maybe it was the colourful displays of clothes, the music playing softly, or the friendly faces that greeted her. Whatever it was, she felt welcome.  

Seeing the ability, not the disability 

A piece of artwork displayed in our Legacy Space designed by Indigenous artists. 

Truth and Reconciliation 

September 30 is National Day for Truth and Reconciliation – a day we set aside to reflect on the impact that residential schools had on the Indigenous community. This tragic time took children from their homes, tore families apart, and must never be forgotten. 

Our commitment to reconciliation

Ashley stands in front of two billboards on our Giving Shelter fundraising campaign. 

Ashley Davidson

At Shoppers Drug Mart® we are passionate about giving back to our communities. Each fall, stores raise funds for women impacted by domestic violence through the Shoppers Foundation for Women’s Health™ Giving Shelter fundraising campaign. While the campaign is national, each store has a local charity partner who receives all in-store donations. 

Ashley takes a seat at the Board table to support women 

Microbrewery Brasserie Maltco employees posing with their beer products in hand 

Brasserie Maltco

Many good stories begin with a pint, and this is definitely one worth telling.  

Crafting connections from tap to aisle

President’s Choice Children’s Charity Get to Give Days campaign logo.

Think of the last time you skipped a meal. Did you find it difficult to focus? Were you anxious? Irritable? Maybe even a little ‘hangry’? Were you constantly thinking of when you’d finally be able to eat? 


The power of giving 

Image of a female wearing a pink dress making a heart shape with her hands on her stomach. 

Period poverty

Have you ever wanted to do something so badly, but something was holding you back? No matter how hard you tried, it just didn't pan out due to things beyond your control? Hang on to that memory for a moment, because that's exactly what period poverty feels like.

Eliminating period poverty, one community at a time 

Jim holds a baby calf while standing outside. 

Jim Bissett

Jim Bissett, Store Manager at Zehrs® Goderich was one of eight colleagues from our stores and store support teams that had the opportunity to visit Saugeen Ridge Farm in Elmira, Ontario to learn more about the Loop Resource program.   

Uniting food waste and farming at Saugeen Ridge Farm 

Discover how we’re making it easier for small businesses to get products on our shelves.

Small business

We all love those big brands! You know…those items that can be found in any store around the world? Trusted tested, truly loved. But more and more, we all have our small 'niche' favourites too. 

Small business, big impact

A snapshot of the ribbon cutting at the grand opening of a new Pharmacy Care Clinic.

Health clinics

It’s after 5 p.m. on a Friday, what started as a light rub or two, has turned into non-stop itching and some, erm…goop? A gut feeling hits – could this be the dreaded pink eye! – but you can't possibly see your doctor at this time. So, now what?

Changing the way Canadians access care

Amelia stands outside on the rainbow walkway, smiling. 

Amelia Duffy

Amelia Duffy has always been passionate about fostering inclusivity and diversity, particularly in the workplace. When she learned about the opportunity to attend the Thrive leadership training provided by Pride at Work Canada (PWC) through the Enterprise Proud pillar at Loblaw, she eagerly applied.  

Amelia’s leadership journey with Thrive 

Jeff Brierley, store owner of Brierley’s Your Independent Grocer®, posing proudly with products offered at the Riverside South Community Table Food Bank being hosted in his store.  

Jeff Brierley

From coaching basketball across the street from his store, to delivering baskets of food with his family to those in need during the holiday season, Jeff Brierley always knew he wanted to serve his local community.  

Setting the table for compassion 

Chad Jakeman, his brother and parents are all smiles on the family farm, awaiting another great season ahead.  

Jakeman’s Maple Products

If there is one thing we can all agree on, it’s that ‘maple anything’ is a staple in many households across Canada. Whether it’s sandwiched in between two cookies or wrapped around a stick, there is no denying its level of deliciousness.  

Tapping into success 

Julie stands inside her store in front of the Joe Fresh department.

Julie Aboud

This June, all 11 of our Ottawa Loblaws stores came together to help raise money for BGC (formerly known as Boys and Girls Club) Day. The stores hosted a day filled with charity BBQs, face painting, raffles and more, in support of BGC Ottawa to make it an unforgettable day of giving back.  

BGC Day: A celebration of community collaboration 

Sarah standing behind the desk inside of the garden centre at her store.

Sarah Tompkins

Start your career

When 18-year-old Sarah Tompkins rang in the first customer at the new Zehrs on Bayfield Street in Barrie, ON, she never would’ve expected to be doing it again almost 23 years later when the store re-opened once again as a Zehrs after converting to a Loblaws in 2014. 

From cashier to manager: Sarah's career journey at Zehrs

Michelle stands, smiling, inside her Shoppers Drug Mart location store.  

Michelle Bataclan

At Shoppers Drug Mart®, we are proud to celebrate the diversity of our people, recognizing that everyone's journey is unique, and we are all deserving of respect and support. Meet Michelle Bataclan, a talented Beauty Manager at a Shoppers Drug Mart store in Scarborough, ON, whose story is a testament to courage and determination. 

Michelle’s journey of acceptance and success 

Ian Metcalf

Meet Ian Metcalfe, Director of Visual Merchandising and Licensed Product at Joe Fresh. Ian is a multi-talented individual who spends his free time drawing, travelling, visiting museums, and enjoying the company of his beloved cat, Bernie. Ian's latest endeavour, The Everybody Bloom Pride Collection, carries a deeper meaning. As an openly queer colleague, Ian was thrilled to create a design that celebrates the joy, beauty, and diversity of the 2SLGBTQIA+ community. 

Joe Fresh launches Everybody Bloom Pride collection 

Morello’s Your Independent Grocer store owners David and Kimberley Morello smiling proudly alongside Ted Dawes after this year’s Ted on the Roof fundraiser in support of leukemia and lymphoma research. 

Ted on the roof

If you asked David Morello what he envisioned for the future of his Your Independent Grocer® (YIG) location in Peterborough, Ont. when he became store owner with his wife in 2000, you can bet that it wouldn’t have involved a member of the local community camping out on the store rooftop annually, for 96 hours, for 20 years. 