Published Date: March 31, 2025

In some areas, violent incidents and retail crime are on the rise, putting both our customers and colleagues at risk. It is a reality that we must tackle head-on. That is why, in February, we expanded our body-worn camera pilot from two stores in Saskatoon and Calgary to select communities in British Columbia, Ontario, and Manitoba. We’re committed to creating safe stores, and this technology is one of the ways we’re working to achieve that.

The use of any new technology comes with questions about how it will be used. Here is some helpful information:

• Stores participating in the pilot have signage at the store entrance to inform customers of the use of body-work cameras.

• The cameras are only worn by trained store teams, including asset protection representatives, security, and management.

• They are only used in stores located where there have been incidents of violence

• They are only activated during an interaction where the colleague feels their safety, or that of other customers, is at risk.

• If a camera is turned on, our colleagues are trained to verbally inform those around them, ensuring everyone is aware

• If the footage is not required for police investigation, it is deleted within 72 hours.

• Privacy and transparency are important to us, and we’re committed to ensuring that every step of this process is handled with care and according to regulations.

We know the root causes of these violent incidents aren’t going away soon, and we’re doing everything we can to create a safe shopping experience for everyone.

Our body-worn camera pilot has already shown early signs that this technology could help reduce these incidents of violence. Check back for more updates as we continue to evaluate the impact of this program.