Supplier portal support

The first point of contact for any questions or issues related to accessing the Loblaw Companies Supplier Portal, is your Loblaw portal administrator. This includes: portal account access, portal application / report access, locked accounts and password resets.

Additional support for specific issues can be found below. For all other questions, please refer to the support material available under the help and policies section on the login page at loblaw.ca/en/supplier.

Please contact the Supplier Communications team at vendorcomm@loblaw.ca(Open in a new tab) for the following:

• You are set up on the Loblaw Supplier Portal, but cannot login (ensure to provide your company name, login ID (email address) related to your supplier account and seven-digit SAP supplier number);

• Disabled or locked accounts and password resets;

• To identify your portal administrator; or

• Multifactor authentication (MFA) method resets.

Please contact the Vendor Portal Admin team at vendorportaladmin@loblaw.ca(Open in a new tab) for the following:

• You are a current supplier that is not using the Loblaw Supplier Portal and would like access;

• Changing the portal administrator for your organization; or

• Access to additional SAP supplier numbers for one user account.

For questions or assistance with specific applications on the portal, please reach out to the application support teams directly. The following are the most frequently used. For all others, please ensure to refer to the contact information listed on the application tile for support.

Article Workflow WorkflowSupport@loblaw.ca(Open in a new tab)

Cost Change Tool CCS_Maintenance@loblaw.ca(Open in a new tab)

Food Safety Certificate Management System FoodSafetyIOR@loblaw.ca(Open in a new tab)

Health, Beauty and Cosmetics Report vincome@loblaw.ca(Open in a new tab)

Joint Business Planning Report jointbusinessplanning@loblaw.ca(Open in a new tab)

Loblaw Data Insights and Analytics Portal and Reports LDIAPortalSupport@loblaw.ca(Open in a new tab)

Specialty Health Network Program Intelligence Portal shninfo2@sdmshn.ca(Open in a new tab)

Vendor Deal Sheets vendorpromosupport@loblaw.ca(Open in a new tab)

Vendor Income Reports vincome@loblaw.ca(Open in a new tab)

Vendor Onboarding / Vendor Workflow CDPVendor@loblaw.ca(Open in a new tab)